Sunday, August 26, 2007

Great Customer Service

I was reading Eva's post about her florist & I had to write my own about some great customer service I got this past week.

As many of you know, if all goes well I will be moving in 4 days!!!

As part of the repairs on the house, we had to fix 1 window that would not stay up by itself like it should...silly me thought I could fix it. Um, not so much.

So, the day AFTER the final walk through, I am calling every glass repair place I can find and no one can get out before next Monday and there is no guarantee that they will have the parts to fix the window. BTW, that fix is surprisingly expensive.

Anyway, it is Thursday afternoon and I have called about 15 places and finally speak with a really nice guy and tell him my dilemma: selling house on Wednesday, need repair done ASAP.

The nice guy that owned the company told me he would stop at the house on his way to the office (7:15 am) on Friday to see what I needed for the repair and then order the parts and worst case, they would be out on Monday and have it fixed by Monday afternoon. I left the key hidden out front, he called me on the way into the house and then called me with his recommendation about 20 minutes later. He headed on to the office and sent out a technician to do the repair before they headed the Phoenix and then put the key back where they found it. It was done by 10 am on Friday.

I thanked him profusely and he really did not know what to say other than, "you're welcome".

I am thankful that there are nice people who provide great customer service left in this world.

In the end, he didn't have to install new parts but fixed the current parts for 1/2 the cost.


margaret said...

hope all goes well with the move and that your children adjust easily to it. We moved when my youngest was just seven and thankfully it was all just a big adventure to him.

keri said...

Ah aren't those people few and far between nowadays? Such a shame!

So happy things are going good for you on the house closing/move. Good luck!

Kelly said...

That's amazing! Despite how awful many people are, it's the ones that go out of their way to do something nice for someone else that stick in our minds.

eva said...

Most excellent! It's too bad that we hear about such good service, so little. Maybe we all need to talk about the good things more often.